FAQ

33 questions, answered properly

Including the awkward ones: how pricing works, what the minimums are, what happens to boxes that fail grading, and who you are dealing with.

At a glance
Quote request
Free, no obligation
Fulfilled by
Partner suppliers
Requests from
Across the US
Pricing
By written quote
Request a quote

Still not answered?

Ask it with your request. A partner supplier in our network can answer it alongside your quote.

US or Canada numbers only

US ZIP code or Canadian postal code

✳ required. Every field is checked before sending so genuine requests never sit behind spam. Your details are shared with partner suppliers in our network to prepare this quote. See the privacy policy.
Everything asked

In the order people ask it

“Are used boxes really strong enough?” Usually yes, and the reason is a strength curve, not optimism.
The most common question, and it surprises people
What exactly is a gaylord box?
A bulk corrugated container sized to a pallet footprint, usually 48×40 inches, built from two to five layers of corrugated board and handled by forklift. The name comes from the Gaylord Container Company; it is now a generic industry term.
Are used gaylord boxes strong enough?
For most applications, yes, provided they are graded properly. Corrugated loses much of its strength on its first compression cycle and much less on later trips. Ask the supplier to state wall count, flute and grade on the quote so you can check it against your load.
How much do used gaylords cost?
Pricing is set by the partner supplier who quotes your request. Grade, wall count, height, quantity and freight all move the number, and freight is usually the biggest variable, so ask for it as a separate line.
What is the minimum order?
It depends on the partner supplier. Used gaylords are usually sold by the banded bundle or the truckload. Put the quantity you need on the form and the supplier will tell you what they can do.
Can I sell my used boxes?
Often, yes. Send photographs and a count through the form. A partner supplier who buys used containers reviews them and, if the numbers work, makes an offer and arranges collection.
Can used containers be used for food?
It depends on your process and your requirements. With food, a liner is the contact surface, and container origin matters. Check current regulations and your customer's specification, and say what you need on the form.
What areas do you serve?
Gaylord Boxes takes requests from across the United States. Availability depends on partner suppliers near your dock, and freight distance affects the price.
How fast can I get containers?
Lead times are set by the partner supplier who quotes your request and depend on stock and distance. Put your deadline on the form so the supplier can tell you whether they can meet it.
Can boxes be cut to a custom height?
Some suppliers can trim taller used boxes down to a true score line. Mention the height you need on the form and the supplier will say whether trimming is available.
What happens to boxes that fail grading?
Boxes that cannot be reused are usually baled and recycled as Old Corrugated Containers (OCC), which is one of the most widely recycled packaging materials.
Who am I dealing with?
Gaylord Boxes is a referral service. Your request goes to a partner supplier in our network, and that supplier quotes and fulfils the order, including price, delivery and terms.
How do I know which size I need?
Measure clear height under your lowest rack beam, the reach height of whoever loads by hand, and your product's settled height at target weight. Choose roughly two inches under the limiting constraint. The size charts and load-capacity guide walk through it.
Can I get pallets and liners too?
Yes. Recycled, export, plastic and presswood pallets, plus lids, caps, liners, corner boards, slip sheets and strapping, can be requested on the same form so they arrive with your boxes.
How do I contact Gaylord Boxes?
Through the quote form. It goes to a partner supplier in our network, who follows up about your request.
Can I collect a load myself?
Often, yes. Whether a dock pickup is possible depends on the partner supplier who quotes your request. Say on the form that you would like to collect, and the supplier will confirm whether that works and when.
Can inventory be reserved ahead of a busy season?
Some partner suppliers will hold stock against a written reservation, especially ahead of harvest season when tall triple wall gets scarce. Ask on the form and the supplier will tell you what they can offer.
What happens if a load arrives damaged?
Photograph it before unbanding, note the exception on the bill of lading before signing, and raise it with the supplier straight away. Claims, returns and credits are handled by the partner supplier who fulfilled the order, under their terms.
Can you match a competitor's price?
Pricing is set by the partner supplier who quotes your request. When comparing quotes, check that both are graded per unit, both include freight, and both are quoting the same wall count: those three differences explain most gaps.
Can I buy a single box?
Usually not. Used gaylords are normally sold by the banded bundle or by the truckload. Put the quantity you need on the form and the supplier will tell you the smallest order they can fill.
Are used containers safe for food handling?
The board is not the food-contact surface; a liner is. Whether a used container suits your food process depends on its history and your own requirements, so check current regulations and your customer's specification, and say so on the form.
How does selling empties work?
Send photographs and a count through the form. A partner supplier who buys used containers reviews them, makes an offer by grade and arranges collection if the numbers work. Small quantities may need to be combined with a nearby pickup.
What about confidential printing on our boxes?
Mention it on the form. Options include covering old marks, cutting the printed panel away, or sending the unit straight to recycling. The supplier handling your load will confirm what they can do.
Can delivery be booked for a specific date?
Often, with enough notice. Delivery scheduling is arranged by the partner supplier who quotes your request, so put your deadline and dock hours on the form.
Do you work with brokers and resellers?
Yes. Brokers and resellers can request quotes through the same form as end users.
What is the difference between grade B and grade C?
Grade B has sound structure with cosmetic wear: scuffs, old labels, minor edge fray. Grade C is working condition: repaired or trimmed corners, visible wear, possibly reduced height. B suits customer-facing use; C suits internal staging.
Can a logo be printed on used containers?
It is rarely a good idea. Printing on recovered board gives poor registration and inconsistent colour. For branded bulk containers, new production with one or two colour flexo printing is the usual route, and partner suppliers can quote it.
How long will containers last in outdoor storage?
Not long. Corrugated has almost no wet strength; one serious rain event can turn sellable stock into recycling. If you have no indoor space, schedule collections more often instead.
What size trailer do I need to receive a truckload?
Usually a 53-foot dry van. If your dock cannot take one, say so on the form: smaller deliveries are often possible, though the freight cost per unit rises.
Is fuel included in the freight price?
Ask the supplier to show freight, including any fuel surcharge, as its own line on the quote so you can compare like with like.
Can you take old wooden crates or plastic totes?
Wooden crates and pallets can often go through a pallet recycler. Plastic totes are usually better sold to a plastics recycler. Describe what you have on the form and we will try to match it.
What is the heaviest load a used container can take?
As a general guide, triple wall BCC is commonly rated around 2,200 to 2,500 lb when the load is evenly distributed on a matched pallet, and five wall goes higher. Confirm the rating for the specific containers you are quoted.
Do corrugated containers need a safety data sheet?
Corrugated board generally does not require an SDS. For liner film, ask the supplier for the manufacturer's documentation.
How do I reduce my packaging spend fastest?
Three moves, in order: buy used where it performs as well as new, measure your settled product height and drop unnecessary container height, and sell your empties instead of paying to have them removed.
Answers in table form

When a number is faster than a paragraph

Construction, thickness and typical working capacity
ConstructionThicknessTypical max weightStackingTypical use
Single wall C5/32" (4.0 mm)65 lbNot for bulkLids, layer pads, dividers
Double wall BC9/32" (7.1 mm)900 – 1,200 lb1 high loadedGeneral bulk under 1,200 lb
Double wall CC5/16" (7.9 mm)1,000 – 1,300 lb1 high loadedSlightly better cushioning than BC
Triple wall BCC7/16" (11.1 mm)2,200 – 2,500 lb2 high loadedThe bulk workhorse
Triple wall ACC1/2" (12.7 mm)2,400 – 2,700 lb2 high loadedDense product with cushioning need
Five wall AAC5/8" (15.9 mm)3,000 lb+3 high, matched palletsCastings, stampings, export
The four grades, attribute by attribute
AttributeGrade AGrade BGrade CGrade D
Vertical cornersSquare, no repairSound, light scuffingRepaired or trimmedFailed
Bottom flapsFull strengthSound, minor wearOne replacement allowedDead scores
InteriorClean, no filmLight dustVisible useResidue or staining
PrintNo conflicting marksOld labels presentMultiple marksIrrelevant
SquarenessWithin 1/8"Within 3/8"Visible rackOut of square
Moisture / odourNoneNoneNoneDisqualifying at any grade
Typical useFood-adjacent, customer-facingGeneral bulk, reusable poolsInternal staging, scrapPads, dividers, OCC
What a 48 × 40 × 36 inch container weighs when filled — by product
ProductBulk densityLoaded weightConstructionNotes
Mixed apparel, unbaled6 – 9 lb/ft³200 – 300 lbDouble wallVolume-limited. Buy tall, not strong.
Loose foam / film2 – 5 lb/ft³70 – 170 lbDouble wall44 inch bodies pay for themselves here.
Cardboard offcuts7 – 12 lb/ft³230 – 400 lbDouble wallKeep dry or the weight is water.
Plastic regrind flake20 – 30 lb/ft³660 – 1,000 lbDouble / tripleStatic — specify antistatic liner.
Resin pellets (PE, PP)32 – 38 lb/ft³1,050 – 1,250 lbTriple wallOctabin preferred above 1,200 lb.
PET flake22 – 28 lb/ft³730 – 930 lbDouble wallAbrasive — 5 mil liner minimum.
Apples / citrus30 – 35 lb/ft³1,000 – 1,150 lbTriple wallField heat and condensation; 40 inch is the produce default.
Potatoes / root crops38 – 45 lb/ft³1,250 – 1,500 lbTriple wallBottom-layer bruising — use a layer pad.
Frozen fruit / vegetable35 – 42 lb/ft³1,150 – 1,400 lbTriple wallManage the freezer-to-dock transition before stacking.
Grain / seed42 – 50 lb/ft³1,400 – 1,650 lbTriple wallOctabin or bin — hoop stress matters.
Mineral powder55 – 75 lb/ft³1,800 – 2,480 lbTriple / five wallAt the top of what fiber should carry. Check the pallet.
Glass cullet80 – 95 lb/ft³2,650 lb+Five wallFill to weight, not to height. Never fill to the top.
Metal stampings90 – 140 lb/ft³Fill by weightFive wall + V-boardSharp edges: burst strength and corner protection both matter.
Electronic returns, mixed10 – 16 lb/ft³330 – 530 lbDouble wallMixed-height pools work best here.
Books / paper records35 – 45 lb/ft³1,150 – 1,500 lbTriple wallDense and deceptive — people routinely overfill.
Nuts / dried goods28 – 34 lb/ft³930 – 1,120 lbTriple wallGusseted liner, plus eight inches of height.
Quality control

The twelve-point inspection, in order

What a careful supplier checks on every used unit, and what you can check at receiving. The cheapest rejection happens first, which is why odor and moisture come before anything cosmetic.

01

Odor

Thirty seconds in open air, nose at the opening.

Any persistent smell — instant rejection.
02

Moisture

Hand and meter at the bottom score line where it hides.

Staining above the bottom score, or any delamination.
03

Vertical corners

Thumb pressure at knee, waist and shoulder height.

Hollow give, shear, or crush longer than four inches.
04

Bottom flaps

Fold test on each flap; the score must hold.

Two or more dead scores sends the unit to cutting.
05

Squareness

Diagonal measurement across the open top.

Over 3/8 inch of rack drops the grade.
06

Interior cleanliness

Visual plus a wipe for residue and dust film.

Grease strike-through, product residue, staining.
07

Pest evidence

Corners, flutes and under the bottom flaps.

Frass, gnaw marks or webbing — rejected outright.
08

Wall thickness

Caliper at two points on a cut edge.

Mislabelled construction should be re-specified before it is quoted.
09

Print & labels

Check for conflicting brands and old spec marks.

Covered, or graded down if legibility matters.
10

Top edge

Fray, crush and compression over the perimeter.

Over a quarter of the perimeter → trim candidate.
11

Previous repair

Tape, V-board inserts, replaced flaps from another life.

Should be declared on the quote, not presented as original.
12

Origin lane

Where the unit came from and what was in it.

Industrial origins never enter the food-adjacent lane.
Next step

Ask the one that is not on the list

Add it to a free quote request. A partner supplier in our network can answer it in writing.